Marketing Requests Portal

The Digital Request List will be replaced with the Marketing Requests Portal on Jan 31, 2020

Sunrise in East River Basin The early morning sun finally illuminates peaks rising above the upper East River Basin. © Shane Morrison/TNC Photo Contest 2019

Key Takeaways

  • Marketing Requests Portal is how to communicate with Marketing teams on various needs, including donation forms, and action center forms. 
  • Communications about requests will be done on the portal ticket with email notifications. 
  • Create an account with your TNC email in the portal. Go here, and select “sign up for an account.” 


Our new digital requests intake form is the Marketing Requests Portal. This is being done to reflect the wider range of requests we now process, some of which are not necessarily digital in nature. The portal is host via the Jira Service Desk. 

Jira Service Desk will offer a number of benefits to both the Global Digital team and colleagues who submit requests through it. To learn more, read through the FAQs below.


  • Go to our newMarketing Requests Portal. When you get there, you will be taken to a sign-in window that includes an option to create an account if you don’t have one. 

    Please ONLY use your TNC email address; no personal email addresses are allowed. Accounts created with personal email addresses will be disabled and we will ask you to recreate one with a valid TNC email address.

    After you submit your email address, you’ll receive an email with instructions for completing the creation of your account.

  • Users need to set up an account just once; then you can track the status of tickets you’ve submitted (both active and closed) and can communicate with an assignee directly by commenting on a ticket. 

  • All communications on a ticket will be conducted in the portal. All of the information for a request—including its needed deliverables, accompanying assets, and any communications between the requester and the assignee—will be in one place. Email notifications will let you know of any new comments or changes to the status of your request. 

  • When you submit a request in the portal, instead of merely depositing an item into a list on CONNECT, it will create a ticket directly in Jira Software, which is Global Digital’s project management and workflow tracking tool. This helps your request get to a team member more quickly and gives us more time to solve issues.

  • You’ll still receive notifications via email anytime your request changes status. For example, if I (as the assignee for your request) leave a comment on a ticket you have submitted, you’ll receive an email about that. Then you can visit the ticket and respond as needed.

  • The request types on the main portal will still be organized into categories, as they currently are; however, there is a search function at the top where you can type in a keyword and find what you’re looking for more quickly.

Once your account is created, you’ll be able to stay signed in with it (to make this possible, we suggest using the same browser each time) and can then submit requests through this new portal whenever you need.

 This portal remains a work in process—it contains all of the existing request types you currently see on the old Digital Requests List, but over time we’ll be adding some new request types in an effort to make this a one-stop shop for Marketing needs to the greatest extent possible. We are also open to feedback on ways to improve the portal and processes associated with it, so if you have ideas, please let us know!

If you have questions about this upcoming change, or if you have trouble creating an account, please reach out to Peter Warski (